In association with

WS (in English): An Integrated Enterprise Approach is Key for Intelligent Service Information in Technical Communication

Service information is used in every service transaction, by every service provider, every day, so its quality is imperative for world-class service operations.

With a single, integrated enterprise architecture it is possible to drive workflows from Engineering to Tech Pubs to Service. An integrated solution can deliver up-to-date technical, spare parts information and 2D/3D graphical information to the global service network, improving service parts revenue, equipment uptime technician effectiveness and customer satisfaction.