In the second part I’ll let the attendees apply these structures to some sample information modules in order to deliver them to the end user by query, or to display them by triggering of events such as alarms or scheduled maintenance.
I’ll cover the basic aspects of structured information and their usage in the context of intelligent information. The smart deliverability of the digitalized and modularized information is a challenge that can be won only by developing a strong and well-defined information structure. Actual CCMS users focus mainly on the efficient production of technical documentation as a final product. But when we focus on the actual need of the end user, only one small piece of information (topic) is relevant and should be available at the right moment, in the right place, to the wright person. To achieve this goal, experienced CCMS user will take advantage of these concept to re-define the granularity and enrich the information structure with proper metadata and taxonomies, in order to successfully integrate platforms allowing the transition to smart content delivery. Technical communicators interested in the transition to CCMS will take advantage of those concepts in order to approach the migration task from unstructured to structured content while keeping in mind the requisites for delivering value added contents according to Information 4.0.