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Secrets of User Compliance

Leah Guren | 1. day Lecture

Professional TCs carefully analyze content and write the best possible information for their users.

But how do they know what level of user compliance is occurring (that is, are the users are actually following the instructions)? This session examines the factors that influence user compliance, including age, education, culture, and industry. It covers commonly-used techniques that do NOT work to improve user compliance, while recommending methods that may help.