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WS (in English): An Integrated Enterprise Approach is Key for Intelligent Service Information in Technical Communication

Emilio Braghieri | Lecture 2. day

Service information is used in every service transaction, by every service provider, every day, so its quality is imperative for world-class service operations.

With a single, integrated enterprise architecture it is possible to drive workflows from Engineering to Tech Pubs to Service. An integrated solution can deliver up-to-date technical, spare parts information and 2D/3D graphical information to the global service network, improving service parts revenue, equipment uptime technician effectiveness and customer satisfaction.